Frequently Asked Questions
General
Founded in 2023, Pristine Fits is a leading supplier of Luxury Sportswear. With over 15,000 happy customers, our aim is to provide the latest products at unbeatable prices.
To create a Pristine Fits account, please find the profile icon situated on the main menu of our website.
From here, you either have the option to log in to an existing account, or create a new account using a valid email and password.
Yes! Each product is 100% guaranteed to be new and original — we do not promote the sale of counterfeit products.
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Delivery & Returns
All items are dispatched with a tracked Royal Mail service within 24 hours of ordering, and are guaranteed to be delivered in 2-5 business days. We currently only offer shipping to the UK.
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Yes. We offer free UK delivery on all orders over £200.
At Pristine Fits, we are committed to getting your orders to you as quickly and securely as possible.
If you would like to protect your order from damage, loss, or theft during shipping, you can purchase our designated shipping protection option at checkout for an additional £2.95.
We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that it was received — unworn with tags attached and in the original box.
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Privacy
We collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
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We use your personal information to provide our services to you, including offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Contact
If you wish to contact us, please send an email to info@pristinefits.com with your order number — our team will get back to you within 24 hours.